Effective Date: 10/10/2023
Thank you for shopping with IndustriesDays.com. We are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully to understand your rights and responsibilities.
1. Returns and Exchanges
1.1. Eligibility: You may be eligible for a return or exchange within [insert number] days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
1.2. Non-Returnable Items: The following items are not eligible for return or exchange:
- All items sold on this website.
1.3. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service within 31 days of receipt. We will provide instructions for returning the item and, if available, will replace it with a new one or issue a refund.
2. Returns Process
2.1. Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:
- Contact our customer service at contact us to request a return authorization.
- Package the item securely, including all original packaging and accessories.
- Include a copy of your purchase receipt or order confirmation.
2.2. Shipping Costs: Customers are responsible for all shipping costs associated with returns or exchanges, unless the item received was defective or damaged.
2.3. Refund Process: Once we receive and inspect your returned item, we will process your refund within 31 business days. Refunds will be issued using the same payment method used for the original purchase.
3. Refund Options
3.1. Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
3.2. Store Credit: In some cases, we may offer store credit as an alternative to a refund.
4. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact us.